Authorized dealer · Certified installers · Charlotte, NC headquarters
360 Technology Group is an authorized Verkada dealer and certified installer
We have been selling, installing, programming and servicing Verkada systems across North and South Carolina since 2018 — more than 8 years. Our scope covers Verkada cameras, access-control controllers and readers, intercoms, alarms, environmental sensors and Verkada Command administration.
- Authorized Verkada dealer — we quote and supply genuine Verkada equipment, licensing and subscriptions.
- Certified Verkada installers — our technicians install, wire, program, commission and document the system.
- Repair and takeover — we service, troubleshoot, expand and take over existing Verkada installations we did not originally install.
- 24/7 emergency service — on-call service technicians for emergency repairs, plus scheduled preventive maintenance.
We cover every city in North Carolina and South Carolina from our Charlotte headquarters. Request a quote or service call Call 704-726-4254
Verkada administrator and end-user guide
Verkada Command login, mobile apps, Pass and support
Use the right official portal and app, separate account trouble from a field-device problem, and route the issue to the administrator, manufacturer or installer who can resolve it.
Which Verkada app or portal do you need?
| Task | Official starting point | Normal owner |
|---|---|---|
| Manage cameras, access, intercom, alarms or sites | Verkada Command | Organization or site administrator |
| Operate the security platform from a phone | Command mobile overview | Authorized Command user |
| Use a phone or watch as an access credential | Verkada Pass | Access administrator issuing the credential |
| Find product or account support | Verkada support and Help Center | Verkada support or the account administrator |
| Repair a reader, controller, camera, lock, intercom, network or power issue | 360 Technology Group service | Qualified field technician with client authorization |
Command login troubleshooting by failure layer
Identity and authentication
Confirm the email address, organization, region and authentication method. Command can use password-based access, login links, two-factor authentication, passkeys or enterprise identity. A valid corporate password does not prove the user is assigned to the Verkada application or correct organization.
Roles and organization access
If login succeeds but products, sites or functions are missing, review organization membership, site permissions and role scope. Do not solve a permission problem by sharing an administrator account.
Device and field operation
If the user sees the device but live video, unlock, call routing or event history fails, investigate device health, licensing, network reachability, power, wiring and the configured workflow.
- Record the organization, site, product and visible error without collecting secrets.
- Confirm whether other authorized users can sign in and whether the problem affects web, mobile or both.
- Check the official Command account FAQ.
- Escalate account ownership or cloud-platform problems to Verkada; send physical-system and commissioning problems to the installer.
Verkada Command app versus Verkada Pass
Command mobile
Command mobile is for authorized security and facilities users who need operational visibility. Depending on roles and licensed products, it can expose cameras, device health, access control, alarms, intercom, guest, environmental sensors and connectivity. Administrators should test the minimum permissions needed for each role.
Verkada Pass
Pass is the user-facing credential and intercom receiver application. It can support Bluetooth unlock, mobile NFC, remote unlock where permitted and intercom calls. The organization must issue access; downloading the app alone does not create a credential.
What an installer can support
360 Technology Group installs, configures, commissions, repairs, maintains and expands Verkada cameras, access control and intercom systems in North and South Carolina. A service scope can include site survey, device placement, PoE and network coordination, controller and reader replacement, door hardware interfaces, intercom call-path testing, account handoff, administrator training and acceptance evidence.
Need a Verkada technician, not only a portal link?
Share the site, affected device or opening, business impact, visible status and whether an authorized administrator is available. Do not submit account secrets.
Official Verkada software, firmware and support
Use these manufacturer-owned portals for current downloads, release notes, manuals, advisories and technical resources. 360 Technology Group links to official sources and does not copy or host firmware files.
Update carefully: confirm the exact model, region, hardware revision, installed version, prerequisites, required intermediate releases, support entitlement, integrations, backup, maintenance window, rollback limitations and post-update tests. The wrong package or sequence can interrupt service or prevent a downgrade.
Some portals require a customer, dealer, certified-technician or active-support login. Cloud-managed products may update automatically and may not offer a public firmware file.