Authorized dealer · Certified installers · Charlotte, NC headquarters
Authorized dealer and certified installers — North and South Carolina
360 Technology Group is an authorized dealer and certified installer for the manufacturers we represent, and has been installing commercial business security systems across North and South Carolina since 2018 — more than 8 years.
- Authorized dealer — genuine equipment, licensing and manufacturer support entitlement.
- Certified installers — factory-trained technicians handle the cabling, mounting, power, programming and commissioning.
- Repair, service and takeover — we maintain, repair, upgrade and take over existing systems.
- 24/7 emergency service — on-call service technicians for emergency repairs, plus scheduled preventive maintenance.
We cover every city in North Carolina and South Carolina from our Charlotte headquarters. Request a quote or service call Call 704-726-4254
Business security systems and commercial alarm systems — North & South Carolina
Business security systems for Carolina companies
360 Technology Group designs, installs, monitors and services commercial security systems across North and South Carolina. A business security system is not one product — it is the intrusion alarm, the cameras, the door access control and the intercom working as one system, with one company accountable for all of it. Most of the problems we are called to fix come from those four things being bought separately from four vendors who each blame the others.
We cover small business security systems for a single office or storefront, and enterprise and corporate security systems across multiple buildings and states. From our Charlotte headquarters we serve every city in both Carolinas.
Intrusion and burglar alarm
Commercial burglar alarm installation: control panels, door and window contacts, motion detection, glassbreak, panic buttons and hold-up devices, environmental sensors, cellular and dual-path communicators, and commercial alarm monitoring with verified dispatch. Bosch, DSC and Honeywell platforms.
Video surveillance
Business security cameras integrated with the alarm so an event produces the clip, not just a siren. Cloud or on-premise recording, remote review, and video verification so police get a confirmed crime in progress instead of another false alarm. More on camera installation.
Access control
Card and key fob systems for business, keypads, mobile credentials and electronic door locks — so you stop rekeying the building every time someone leaves, and you get a record of who opened which door when. More on access control.
Intercom and entry
Video intercom at the front door and the gate, remote unlock, package and delivery workflows, and after-hours entry that does not require someone to walk to the door. More on intercom systems.
Panic buttons and duress
Many commercial systems can also include a panic button or hold-up device to bring immediate help during an emergency. On a commercial system this is worth doing carefully: a silent hold-up alarm at a cash point, a duress code that disarms the system while signaling the monitoring center, and a mobile panic option for staff who are not standing at a fixed desk are three different devices solving three different situations. We map who might need to raise an alarm, where they will physically be, and whether the response should be silent or audible, before specifying hardware.
What we ask before quoting a commercial security system
- What has actually happened? Break-ins after hours, internal shrinkage, an unsecured back door, a compliance requirement or an insurance demand each point at a completely different system. We would rather solve the real problem than sell the standard package.
- Who arms, disarms and responds? A system that requires a manager to drive in at 2am will be disabled within a month. Scheduling, user codes, mobile control and monitoring-center response need to match how the business actually runs.
- What happens when the internet or power fails? We specify cellular backup and battery standby, and we test the failure case at commissioning rather than discovering it during an outage.
- What is already installed? Existing panels, cameras, readers and cabling are often reusable. We tell you what can be kept, because replacing everything is not automatically the right answer.
- Who owns it afterwards? Codes, credentials, monitoring account, licenses and documentation belong to you. We hand them over in writing at turnover.
False alarms are a cost, and they are fixable
Most Carolina municipalities fine repeat false alarms and some will eventually stop responding to an address. The usual causes are avoidable: motion detectors aimed at HVAC diffusers or roll-up doors, contacts on doors that flex, staff sharing one user code, and no video verification so nobody can tell a raccoon from a burglar. When we take over a problem system, reducing false alarms is usually the first measurable win — and it is normally a matter of device placement, sensor selection and adding video verification rather than replacing the panel.
By facility type
Warehouse security systems · retail · manufacturing · schools · hotels · multifamily and property management · government · cannabis · construction sites · commercial offices · law enforcement.
Questions we get asked before a quote
What does a business security system cost?
It is driven by building size, door and window count, camera count, retention, whether cabling pathways exist and whether you want monitoring. A single storefront and a 200,000 square foot distribution center are not comparable. We survey the site and quote a fixed scope rather than giving a per-door or per-camera figure that changes later.
Do you monitor the alarm, or does someone else?
Commercial alarm monitoring is available with the system, including video verification so operators can confirm an actual intrusion before dispatching. We will also service and support a system you already have monitored elsewhere.
Can one system cover several locations?
Yes. Multi-site is where cloud platforms earn their subscription: one login, one user directory, consistent schedules and one place to pull an audit trail across every building.
We already have an alarm from a national company. Can you take it over?
Usually. It depends on whether the panel is proprietary and locked to that provider. We check the platform first and tell you honestly whether it can be adopted or whether the panel has to be replaced — before you sign anything.
What is the difference between a residential and a commercial system?
Commercial systems have to handle multiple users with separate codes and schedules, integrate with access control and video, survive power and internet failure, produce an audit trail, and satisfy insurers and inspectors. Residential equipment installed in a business is one of the most common problems we are called in to replace.
Do you offer 24/7 service?
Yes. The office is open Monday to Friday 8am to 5pm for scheduled work and quotes, and emergency repairs and after-hours service calls are handled around the clock by our on-call service technicians.
Get a fixed quote after a site walk
Send us the address, the building type and roughly what you need covered. We will schedule a site survey, confirm what the building already has, and give you a written scope and price — not a phone estimate.
Request a site survey Call 704-726-4254
Charlotte, NC headquarters · every city in North and South Carolina · office Monday–Friday 8–5 · 24/7 emergency service by on-call technicians.
Capabilities and selection checkpoints
The cards in this section summarize information to evaluate; they are not separate pages. Availability and compatibility can change, so final models and releases must be confirmed against current manufacturer resources.
Business Security Systems Installers
Confirm which current models, editions, licenses and dependencies support this requirement before procurement.
Security System for Businesses
Treat this as a design checkpoint; the final selection depends on field conditions and supported releases.
Commercial Alarm Systems with 24/7 Video Monitoring Service
Connect this capability to a named user workflow and a testable result at the actual facility.
Many commercial systems can also include a panic button, to provide immediate help during emergency situations.
Treat this as a design checkpoint; the final selection depends on field conditions and supported releases.
Business Alarm Systems You Can Depend On
Compare retained equipment, migration effort, subscription impact and replacement options for this topic.
Requirements
Confirm which current models, editions, licenses and dependencies support this requirement before procurement.
Existing conditions
Review compatibility, capacity, infrastructure and lifecycle implications with the complete system design.
Coordination
Connect this capability to a named user workflow and a testable result at the actual facility.
Lifecycle
Treat this as a design checkpoint; the final selection depends on field conditions and supported releases.
Acceptance
Compare retained equipment, migration effort, subscription impact and replacement options for this topic.
Handoff
Connect this capability to a named user workflow and a testable result at the actual facility.
Evidence to collect before design
A useful survey and stakeholder review should produce the following project evidence for Business Security Systems:
- Operating problem, affected users, existing equipment, site conditions and measurable acceptance criteria.
- Drawings, device counts, locations, schedules, standards and known project constraints.
- Power, cabling, pathways, network, cybersecurity and other-trade responsibilities.
- Integration, licensing, warranty, product-status and long-term support requirements.
- Normal operation, outages, recovery, exception handling and administrator ownership.
- Testing, training, configuration records, as-built information and service expectations.
Architecture and integration review
Requirements
Tie every proposed component or service to a written operating need.
Existing conditions
Verify reusable assets, limitations and dependencies before procurement.
Coordination
Assign power, network, pathways, access, configuration and trade responsibilities.
Lifecycle
Compare supportability, interoperability, licensing and replacement—not first cost alone.
Acceptance
Test normal, failure and recovery conditions against agreed outcomes.
Handoff
Deliver training, records, backups, labels, diagrams and support contacts.
Compare proposals on the same evidence
Product names and device counts do not make competing proposals equivalent. Ask each bidder to identify assumptions, exclusions, supported versions, owner responsibilities and the proof that will be delivered at acceptance.
| Comparison area | Evidence a complete proposal should provide |
|---|---|
| Fit for the operating need | A written explanation of how Business Security Systems supports the required users, events and workflows. |
| Compatibility | A supported-parts, software, license and integration matrix tied to the proposed architecture. |
| Infrastructure | Documented power, network, pathways, environmental and owner-furnished dependencies. |
| Acceptance | Named tests, expected results, exception handling and responsibility for correcting deficiencies. |
| Lifecycle | Current support status, update approach, warranty, subscriptions, spares and replacement planning. |
Deployment and acceptance sequence
- Discovery: agree on users, operating outcomes, retained systems, constraints and acceptance criteria.
- Field validation: verify dimensions, infrastructure, environmental conditions, pathways, power, network and integration points.
- Documented design: name the architecture, supported components, licenses, responsibilities, assumptions and change process.
- Staging and implementation: prepare configuration, backups, labels and test scripts before controlled field deployment.
- Operational acceptance: exercise normal use, exceptions, outages and recovery; then deliver training and system records.
Software, firmware and lifecycle responsibility
Record the installed model, hardware revision, software or firmware release, license or subscription, warranty and administrator ownership at handoff. Those details make later troubleshooting and upgrade planning materially safer.
Downloads, release notes, advisories and manuals should come from the manufacturer’s official portal. 360 Technology Group links to official resources and does not host firmware files locally. Some portals require an authorized customer, dealer or support entitlement.
Before any update, confirm the exact model and region, prerequisites, supported intermediate releases, backup, maintenance window, integration compatibility, rollback limits and post-update test plan. Cloud-managed products may control release timing differently from locally managed systems.
Build a project-specific comparison
Share the facility type, Carolina location, existing platform, approximate device count, operating problem, required integrations and target schedule. 360 Technology Group can use that context to determine whether Business Security Systems deserves a detailed site and design review.
Office security systems and small business security systems
An office rarely needs an enterprise design with items crossed out, which is what a lot of proposals amount to. It needs the entrance controlled, the comms room controlled, cameras on the routes people actually walk, and an alarm that reaches a monitoring center rather than an empty corridor.
- Small business security systems — typically 4–8 cameras, two or three controlled doors and a monitored alarm. Anything beyond that should be justified by something specific, not by a package tier.
- Office security systems in multi-tenant buildings need a clear boundary between the landlord's system and yours, decided at design rather than discovered later.
- Growing offices — specify a controller and cabling that take the next four doors, because the second phase always costs more than the first if it was not planned for.
Commercial alarm monitoring: who actually answers
Commercial alarm systems are sold as hardware and bought as a response. The panel, contacts and sensors detect; a monitoring center staffed around the clock decides what to do. Excellent equipment reporting to nobody is a loud noise in an empty parking lot.
The change worth knowing about is video verification. False-alarm rates pushed many jurisdictions into deprioritizing unverified alarms, charging for repeat activations, or requiring verification before dispatch. A verified alarm sends the operator a clip from the camera covering that zone, so a real event is dispatched with a description and a non-event is stood down without a fine.
Also non-negotiable: cellular backup. An alarm reporting only over a phone line or broadband stops reporting the moment either is cut, and both are cut from outside the building.
What we install and support across the Charlotte metro and the Carolinas
Business security systems, commercial alarm systems, access control, video and intercom, installed and serviced by our own technicians — including takeover of systems installed by somebody else, which is a more common call than you might expect.