Installation, service, maintenance and support
PDK.io Login, Mobile App, Credentials, Integrations and Support Guide
PDK.io combines browser and mobile administration with credential and remote-door workflows. A useful service plan distinguishes account and permission issues from Cloud Node, controller, reader, lock, network or credential faults.
We install, configure, service, maintain and support ProdataKey products and systems. Our scope can include survey, engineering, authorized procurement, field installation, software setup, commissioning, training, troubleshooting, repair and lifecycle planning.
PDK.io administration and mobile access: owner and buyer decisions
Login and administration
Document tenant owner, administrators, roles, locations, partitions, alerts and recovery. Define who may change doors, schedules, credentials, integrations and installer access.
PDK app and mobile credentials
Confirm current app, invitation status, phone/Bluetooth permissions, user identity, door permissions, remote unlock and credential self-help or replacement workflow.
API and integrations
Define business outcome, supported connector or API, data owner, authentication, events/actions, least privilege, secret rotation, test tenant, logging and rollback.
Scope the complete system
| Planning area | What to verify |
|---|---|
| Identity and access | Tenant owner, administrators, roles, MFA/recovery where supported, users, groups, schedules, holidays and offboarding. |
| Mobile operation | Current official app, invitation/enrollment, Bluetooth/mobile credential, remote unlock, phone replacement and physical fallback. |
| Cloud and network | Cloud Node ownership, controller health, WAN/DNS/NTP, VLAN/firewall, notifications, outage continuity and recovery contacts. |
| Integrations | Supported video, identity, property or business connector, API/mobile SDK, data mapping, secrets, logs and acceptance tests. |
Installation, upgrade and acceptance workflow
- Survey the openings, operating workflow, existing hardware, door construction, egress, fire interface, power, pathways and network before selecting products.
- Inventory exact platform, version, tenant or license owner, controllers, readers, credentials, firmware, integrations and administrator recovery.
- Confirm current official compatibility, licenses and documentation; build a model-specific bill of materials and division-of-responsibility plan.
- Install and configure network, power, controllers, readers, locks, sensors, roles, schedules, holidays, alerts, credentials and integrations.
- Test authorized, denied, forced, held, request-to-exit, fire-release, communication-loss, power-loss and recovery behavior at each affected opening.
- Deliver as-builts, device/version records, account and license ownership, administrator training, acceptance results and a preventive-maintenance plan.
ProdataKey installation, maintenance, service and support
We configure PDK.io tenants, administrators, schedules, alerts, mobile and physical credentials and supported integrations; install the field system; troubleshoot app, cloud, network and door issues; and provide ongoing maintenance and support.