Authorized dealer · Certified installers · Charlotte, NC headquarters
360 Technology Group is an authorized IDenticard dealer and certified installer
We have been selling, installing, programming and servicing IDenticard systems across North and South Carolina since 2018 — more than 8 years. Our scope covers IDenticard PremiSys access control, ID badging, card printers and visitor management.
- Authorized IDenticard dealer — we quote and supply genuine IDenticard equipment, licensing and subscriptions.
- Certified IDenticard installers — our technicians install, wire, program, commission and document the system.
- Repair and takeover — we service, troubleshoot, expand and take over existing IDenticard installations we did not originally install.
- 24/7 emergency service — on-call service technicians for emergency repairs, plus scheduled preventive maintenance.
We cover every city in North Carolina and South Carolina from our Charlotte headquarters. Request a quote or service call Call 704-726-4254
Installed-base access control support
IDenticard PremiSys mobile app, support and upgrade guide
Preserve the working database, credentials and door behavior before changing an installed PremiSys environment. Inventory the exact software, server, panels, readers, integrations and mobile workflows first.
What PremiSys has been used to manage
IDenticard describes PremiSys workflows that include locking/unlocking doors, facility lockdown, integrated surveillance viewing and mobile monitoring/control. The exact capabilities at a site depend on the installed version, licenses, panel/reader generations and configured integrations.
Doors and credentials
Cardholders, access levels, schedules/holidays, doors, alarms, lockdown and audit. Verify credential technology and controller capacity before replacement or migration.
Mobile and video
IDenticard has described a PremiSys mobile app for monitoring, video feeds, alarms and card deactivation. Confirm current app availability, OS support, server exposure and secure remote-access architecture.
Server and database
Record OS, SQL/database, PremiSys build, licenses, services, backups, client machines, time/NTP, integrations and administrator recovery before making changes.
Prepare an authorized takeover or service call
| Evidence | Collect |
|---|---|
| Ownership | Client authorization, system administrator, software entitlement/support details and current vendor/integrator contacts. |
| Platform | PremiSys edition/build, server/OS/database, license, clients, backup date and current error/service status. |
| Field hardware | Panel/controller and reader models, firmware, power/batteries, network/bus topology, locks, REX, contacts and fire interface. |
| Operations | Users/credentials, schedules, lockdown, alarms, video, mobile/remote access, reports and integrations. |
Repair, upgrade or migrate
- Stabilize backups, administrator access, server health, controller communications and critical door behavior.
- Confirm manufacturer-supported software/hardware and available replacement parts for the exact installed generation.
- Compare repair with controlled server modernization or migration, including cards/readers, panels, wiring and integrations.
- Define coexistence, badge/credential conversion, database export, downtime, rollback and staff training.
- Test authorized/denied/revoked/scheduled access, forced/held alarms, lockdown, outages, reports and mobile/video workflows.
PremiSys installation, service and software support
We service and maintain installed PremiSys systems, configure supported software workflows, troubleshoot panels/readers/doors and plan documented modernization or migration when lifecycle risk warrants it.