Authorized dealer · Certified installers · Charlotte, NC headquarters
360 Technology Group is an authorized Arcules dealer and certified installer
We have been selling, installing, programming and servicing Arcules systems across North and South Carolina since 2018 — more than 8 years. Our scope covers Arcules cloud video surveillance and VSaaS, gateways, AI analytics and access and IoT integrations.
- Authorized Arcules dealer — we quote and supply genuine Arcules equipment, licensing and subscriptions.
- Certified Arcules installers — our technicians install, wire, program, commission and document the system.
- Repair and takeover — we service, troubleshoot, expand and take over existing Arcules installations we did not originally install.
- 24/7 emergency service — on-call service technicians for emergency repairs, plus scheduled preventive maintenance.
We cover every city in North Carolina and South Carolina from our Charlotte headquarters. Request a quote or service call Call 704-726-4254
Installation, service, maintenance and support
Arcules Gateway, Cameras, Analytics, Pricing and Installer Guide
Arcules pricing and system design depend on channel subscriptions, retention, cloud versus local storage, gateway sizing, camera compatibility, analytics and network behavior. Compare complete installed operation, not only a per-camera cloud fee.
We install, configure, service, maintain and support Arcules products and systems. Our scope can include survey, engineering, authorized procurement, field installation, software setup, commissioning, training, troubleshooting, repair and lifecycle planning.
VSaaS architecture and installed cost: owner and buyer decisions
Gateway-connected cameras
Inventory existing or new IP cameras, supported firmware, gateway model/health, stream settings, discovery credentials, WAN, local storage and channel subscription.
Analytics and search
Define people/vehicle or other detection requirements, scene suitability, retention dependencies, event search, notifications, false-alarm testing and operator response.
Access and IoT integration
Map events, identities and actions across supported access or business systems; document ownership, time synchronization, evidence correlation, permissions and failure behavior.
Scope the complete system
| Planning area | What to verify |
|---|---|
| Subscription cost | Channels, storage mode, retention days, analytics, support terms, gateway/camera entitlement and future growth. |
| Infrastructure cost | Cameras/mounts, gateway and drives, switches/PoE, UPS, rack, WAN, cabling/fiber, lifts, labor and permits. |
| Configuration | Accounts/roles, sites, cameras, streams, recording, retention, analytics, notifications, integrations and evidence cases. |
| Lifecycle | Health monitoring, camera cleaning/aiming, gateway/storage review, official updates, account audits, retention proof and response. |
Installation, upgrade and acceptance workflow
- Survey scenes, evidence goals, lighting, retention, bandwidth, network, power, mounting and operator workflows before selecting cameras or architecture.
- Inventory exact camera, gateway, recorder, server, software, firmware, storage, licenses, accounts, integrations and current health.
- Use current official compatibility and download resources; preserve configuration and evidence obligations before an upgrade or migration.
- Install and secure devices, network, storage and accounts; configure time, streams, recording, analytics, alarms, users and remote access.
- Validate day/night images, recording, retention, search, playback, export, analytics, notifications, outage behavior and administrator recovery.
- Document models, versions, IP/network, settings, licenses, retention evidence, training, spares and recurring health/maintenance tasks.
Arcules installation, maintenance, service and support
We survey, supply, install, configure, commission, maintain and troubleshoot supported Arcules gateways, cameras, storage, analytics, integrations and network infrastructure, with documented evidence and administrator turnover.