Owner and administrator resource
Aiphone support, software, firmware and manuals
Use Aiphone’s official support channels for manufacturer documentation and downloads. Use an experienced field integrator when the problem involves wiring, PoE, networks, stations, door release, programming, upgrades or system-wide acceptance.
Choose the right support route
Manufacturer technical support
Aiphone states that its technical team assists with setup, troubleshooting, wiring diagrams and compatibility. Have the model, serial information, current versions, topology and symptoms ready.
Customer service
Order status, returns, warranty routing and commercial account questions belong with customer service rather than the technical queue.
On-site installer service
We inspect power, cable, PoE switching, addressing, station communications, door hardware, relays and programmed call paths; then document the correction and acceptance results.
IX and IXG software lifecycle
| Resource | Purpose | Change-control check |
|---|---|---|
| IX / IXG Support Tool | Discovery, configuration, station programming and supported firmware workflows. | Use the tool branch intended for the installed series and station OS versions. |
| Station firmware | Model-specific operating software for IX, IXG and gateway devices. | Verify exact model, prerequisites, release notes, backup/export and recovery path. |
| IX Firmware Upgrade Tool | Aiphone identifies this legacy utility for IX stations below firmware 5.10; newer stations use the built-in Support Tool workflow. It is not for IXG devices. | Do not apply a legacy utility to a different series. |
| IX-SOFT | PC answering-station software for supported IX designs. | Confirm license, workstation, audio/video devices, network path and user permissions. |
Before an upgrade or service visit
- Photograph labels and record every station, gateway, PoE switch, controller interface and door-release device.
- Export the available configuration and record current firmware, Support Tool and workstation versions.
- Document IP addresses, VLAN, DHCP/static policy, DNS, time source, ports and remote-service dependencies.
- Test call, video, audio, paging, unlock, scheduled and failure workflows before and after the change.
- Retain the approved configuration, version inventory and acceptance record for future maintenance.
Aiphone installation, maintenance and repair
360 Technology Group sells, installs, configures, repairs, maintains and supports Aiphone intercom, entry and access-control systems in North and South Carolina.