Authorized dealer · Certified installers · Charlotte, NC headquarters
360 Technology Group is an authorized Dahua dealer and certified installer
We have been selling, installing, programming and servicing Dahua systems across North and South Carolina since 2018 — more than 8 years. Our scope covers Dahua WizSense and WizMind cameras, NVRs, thermal imaging, DSS, SmartPSS and DMSS software.
- Authorized Dahua dealer — we quote and supply genuine Dahua equipment, licensing and subscriptions.
- Certified Dahua installers — our technicians install, wire, program, commission and document the system.
- Repair and takeover — we service, troubleshoot, expand and take over existing Dahua installations we did not originally install.
- 24/7 emergency service — on-call service technicians for emergency repairs, plus scheduled preventive maintenance.
We cover every city in North Carolina and South Carolina from our Charlotte headquarters. Request a quote or service call Call 704-726-4254
Installation, service, maintenance and support
Dahua DMSS, SmartPSS, DSS, Downloads, Firmware and Support Guide
Dahua systems may use DMSS mobile workflows, SmartPSS/SmartPSS Lite clients or DSS platform software. Identify the product region, exact model, recorder or server architecture and account ownership before choosing a client or downloading firmware.
We install, configure, service, maintain and support Dahua products and systems. Our scope can include survey, engineering, authorized procurement, field installation, software setup, commissioning, training, troubleshooting, repair and lifecycle planning.
Video software, apps and controlled updates: owner and buyer decisions
DMSS mobile
Define account owner, device sharing, verification/encryption, push notifications, remote viewing, playback, intercom/access features where supported, phone replacement and offboarding.
SmartPSS and local clients
Confirm current supported client, OS, device count, users, maps/events, playback/export and whether an installed legacy SmartPSS workflow should move to a current supported option.
DSS platform
Size DSS Express, Professional or other current architecture by devices/channels, applications, servers, storage, licenses, clients, integrations and resilience.
Scope the complete system
| Planning area | What to verify |
|---|---|
| Device identity | Full model, serial, region/hardware, current firmware/build, IP/MAC, recorder/channel relationship and official support route. |
| Accounts and remote | Owner email/account, sharing, recovery, P2P/DDNS/VPN method, certificates, firewall, mobile users and offboarding. |
| Software/VMS | DMSS/SmartPSS/DSS name and version, OS/server, licenses, database, clients, channels, storage, integrations and backups. |
| Update control | Official package and checksum where provided, release notes, prerequisites, configuration backup, stable power/network, test plan and recovery. |
Installation, upgrade and acceptance workflow
- Survey scenes, evidence goals, lighting, retention, bandwidth, network, power, mounting and operator workflows before selecting cameras or architecture.
- Inventory exact camera, gateway, recorder, server, software, firmware, storage, licenses, accounts, integrations and current health.
- Use current official compatibility and download resources; preserve configuration and evidence obligations before an upgrade or migration.
- Install and secure devices, network, storage and accounts; configure time, streams, recording, analytics, alarms, users and remote access.
- Validate day/night images, recording, retention, search, playback, export, analytics, notifications, outage behavior and administrator recovery.
- Document models, versions, IP/network, settings, licenses, retention evidence, training, spares and recurring health/maintenance tasks.
Dahua installation, maintenance, service and support
We install and configure supported Dahua cameras, recorders, DMSS, current client and DSS workflows; secure account ownership; stage authorized official updates; troubleshoot recording, storage and network issues; and provide maintenance and repair.