Authorized dealer · Certified installers · Charlotte, NC headquarters
360 Technology Group is an authorized Arcules dealer and certified installer
We have been selling, installing, programming and servicing Arcules systems across North and South Carolina since 2018 — more than 8 years. Our scope covers Arcules cloud video surveillance and VSaaS, gateways, AI analytics and access and IoT integrations.
- Authorized Arcules dealer — we quote and supply genuine Arcules equipment, licensing and subscriptions.
- Certified Arcules installers — our technicians install, wire, program, commission and document the system.
- Repair and takeover — we service, troubleshoot, expand and take over existing Arcules installations we did not originally install.
- 24/7 emergency service — on-call service technicians for emergency repairs, plus scheduled preventive maintenance.
We cover every city in North Carolina and South Carolina from our Charlotte headquarters. Request a quote or service call Call 704-726-4254
Installation, service, maintenance and support
Arcules Login, Mobile App, Cloud and Edge Storage Support Guide
Arcules sites can use gateway-connected or camera-to-cloud devices with cloud or local/edge storage choices. Support begins by identifying the customer tenant, app family, device path, subscription, retention and where the requested video actually resides.
We install, configure, service, maintain and support Arcules products and systems. Our scope can include survey, engineering, authorized procurement, field installation, software setup, commissioning, training, troubleshooting, repair and lifecycle planning.
Cloud administration, apps and video retention: owner and buyer decisions
Portal and mobile access
Verify organization owner, users/roles, sites, current Arcules or Milestone Arcules app, notifications, shared views, evidence permissions and administrator recovery.
Pure Cloud and Edge Cloud
For gateway devices, decide whether video uploads to cloud storage or remains on local gateway storage with metadata/cloud-managed access. Model WAN and playback bandwidth.
Camera-to-cloud
Confirm the supported camera/model/firmware, SD or cloud retention, connectivity, analytics, account ownership and outage behavior when no gateway appliance is used.
Scope the complete system
| Planning area | What to verify |
|---|---|
| Accounts | Organization owner, users/roles, app family, password/recovery, sites, sharing, notifications and offboarding. |
| Retention | Per-channel subscription, cloud/local mode, days, recording schedule, SD/gateway capacity, evidence cases and legal/privacy needs. |
| Bandwidth | Camera bitrates, upload schedule, metadata, live/playback concurrency, WAN capacity, latency, QoS and outage buffer. |
| Evidence | Time/NTP, search, detections, case creation, export/share authorization, audit trail, watermark/player and deletion policy. |
Installation, upgrade and acceptance workflow
- Survey scenes, evidence goals, lighting, retention, bandwidth, network, power, mounting and operator workflows before selecting cameras or architecture.
- Inventory exact camera, gateway, recorder, server, software, firmware, storage, licenses, accounts, integrations and current health.
- Use current official compatibility and download resources; preserve configuration and evidence obligations before an upgrade or migration.
- Install and secure devices, network, storage and accounts; configure time, streams, recording, analytics, alarms, users and remote access.
- Validate day/night images, recording, retention, search, playback, export, analytics, notifications, outage behavior and administrator recovery.
- Document models, versions, IP/network, settings, licenses, retention evidence, training, spares and recurring health/maintenance tasks.
Arcules installation, maintenance, service and support
We install and configure supported Arcules gateways and camera-to-cloud systems, enroll cameras, design storage and network capacity, configure users and analytics, troubleshoot connectivity and recording, and provide maintenance and support.