Installation, service, maintenance and support
ISONAS Pure Access Cloud: Login, Mobile, Software and Support Guide
Pure Access Cloud manages compatible ISONAS and Schlage IP access hardware through a browser-based platform. A useful support request should distinguish tenant login and ownership issues from reader-controller networking, door hardware, credential and integration problems.
We install, configure, service, maintain and support ISONAS products and software. Our work includes site surveys, system design, authorized product procurement, commissioning, training, troubleshooting, repair and lifecycle planning.
Pure Access administration and lifecycle: what owners and buyers should evaluate
Tenant and administrator access
Record the tenant name, verified owner, administrators, MFA/recovery, roles, sites and authorized installer access. Do not share credentials in an unsecured service request.
Users and mobile access
Define credential technology, Pure Mobile eligibility, invitation and enrollment, access rules, schedules, revocation, phone replacement and physical fallback.
Directory and integrations
Confirm current Active Directory connector requirements, server/service account, sync scope, mapping, disabled-user behavior, logs and supported third-party integrations.
Scope the complete system
| Planning area | What to verify |
|---|---|
| Cloud and network | Tenant, hub/reader host path, DNS/DHCP/static plan, outbound connectivity, VLAN/firewall, NTP, certificates and outage behavior. |
| Door configuration | Lock, reader-controller, DPS, REX, auxiliary I/O, schedules, first-person rules, alarm behavior and life-safety interface. |
| Credentials | Card technology, mobile/BLE support, formats, enrollment, duplicate control, revocation and issuance records. |
| Support records | Exact hardware and firmware, software/tool version, network diagram, event timestamps, backups/exports and acceptance evidence. |
Installation, upgrade and acceptance workflow
- Survey every opening and document door construction, handing, egress, fire-rating, locking hardware, power, pathways, network and accessibility requirements.
- Inventory the exact software edition, licenses, controllers, readers, credentials, integrations and current firmware before proposing additions or migration.
- Build a model-specific bill of materials and coordinate electrical, network, life-safety and door-hardware responsibilities before installation.
- Configure roles, schedules, holidays, credential workflows, alarms, integrations, backups and administrator recovery using least-privilege practices.
- Commission authorized, denied, forced, held, request-to-exit, fire-release, network-loss and power-loss behavior at every affected opening.
- Deliver as-builts, device and version records, administrator training, warranty information and a preventive-maintenance plan.
ISONAS installation, maintenance, service and support
We install and configure Pure Access Cloud and compatible ISONAS hardware, commission user and mobile-credential workflows, integrate supported systems, troubleshoot network and door issues, stage authorized firmware work and provide maintenance.