Authorized dealer · Certified installers · Charlotte, NC headquarters
Authorized dealer and certified installers — North and South Carolina
360 Technology Group is an authorized dealer and certified installer for the manufacturers we represent, and has been installing remote video monitoring and verified response across North and South Carolina since 2018 — more than 8 years.
- Authorized dealer — genuine equipment, licensing and manufacturer support entitlement.
- Certified installers — factory-trained technicians handle the cabling, mounting, power, programming and commissioning.
- Repair, service and takeover — we maintain, repair, upgrade and take over existing systems.
- 24/7 emergency service — on-call service technicians for emergency repairs, plus scheduled preventive maintenance.
We cover every city in North Carolina and South Carolina from our Charlotte headquarters. Request a quote or service call Call 704-726-4254
Detection-to-response planning
Remote video monitoring cost, verification and response
Remote monitoring succeeds when cameras, detection, schedules, site rules, operator evidence, audio, contacts and responders form one tested workflow. A monthly price without that scope is not comparable.
What affects monitoring price?
Coverage and event volume
Camera count, monitored zones, schedules, scene activity, analytics tuning, weather, lighting and nuisance sources determine operator workload.
Response workflow
Live voice-down, contacts, guard dispatch, law-enforcement notification, escalation, evidence clips and report requirements change service scope.
Technology and health
VMS/cloud connection, recorder, analytics, speakers, cellular backup, cybersecurity, uptime supervision and maintenance determine reliability.
Verification is more than viewing a clip
The Monitoring Association’s ANSI/TMA-AVS-01 provides standardized alarm validation scoring from Level 0 (no call for service) through Level 4 (confirmed threat to life), using historical and real-time information to help public safety prioritize. Contract documents should state whether and how the selected monitoring center uses AVS-01 or another approved procedure.
| Workflow | Acceptance test |
|---|---|
| Detection | Stage representative people/vehicles across zones, lighting and weather without relying on a single ideal clip. |
| Operator context | Verify site name, zone/camera, maps/instructions, schedule, contacts and recent related events. |
| Intervention | Test intelligible voice-down, authorized commands and safe limits for gates/doors or other outputs. |
| Notification | Exercise contact order, guard/public-safety route, validation level and escalation evidence. |
| Health/recovery | Test camera/recorder/network/audio failures, notification, restoration and maintenance ownership. |
Privacy, retention and operating change
Define monitored areas, masking, audio rules, retention, clip access, audit, legal/HR approval and visitor/employee notice as applicable. Update the monitoring instructions when schedules, tenants, landscaping, lighting, construction or response contacts change.
Design, installation and ongoing service
We design and install the camera, analytics, network, audio and platform components; coordinate monitoring workflows; commission response; and provide maintenance and repair.