Authorized dealer · Certified installers · Charlotte, NC headquarters
360 Technology Group is an authorized Brivo dealer and certified installer
We have been selling, installing, programming and servicing Brivo systems across North and South Carolina since 2019 — more than 7 years. Our scope covers Brivo Access subscriptions, ACS300, ACS6000 and ACS6100 control panels, Brivo Smart Readers, Mobile Pass and physical credentials, Brivo Door Station, visitor management and Brivo video integrations.
We were recognized as one of Brivo’s top ten dealers in 2019, and have delivered Brivo projects ranging from a single door to several hundred doors.
- Authorized Brivo dealer — we quote and supply genuine Brivo equipment, licensing and subscriptions.
- Certified Brivo installers — our technicians install, wire, program, commission and document the system.
- Repair and takeover — we service, troubleshoot, expand and take over existing Brivo installations we did not originally install.
- 24/7 emergency service — on-call service technicians for emergency repairs, plus scheduled preventive maintenance.
We cover every city in North Carolina and South Carolina from our Charlotte headquarters. Request a quote or service call Call 704-726-4254
Administrator planning guide
Brivo Access schedule setup, holidays and exceptions
Translate business hours into controlled door behavior without confusing an unlock schedule, a user’s access permission and a one-time exception.
Four controls that answer different questions
Credential access schedule
When may a user or group present an authorized credential at specified openings? This belongs to the permission model and should follow job role, location and operating need.
Door unlock schedule
When should an opening remain unlocked for ordinary traffic? This changes the physical state of the door and requires explicit operational approval.
Holiday
Which calendar date should modify normal scheduled behavior? A holiday must be associated with the schedules that are intended to observe it.
Schedule exception
Which temporary circumstance should override the ordinary pattern? Exceptions need an owner, start/end time, affected scope and removal or review plan.
A defensible schedule-setup workflow
- Confirm the site time zone. A correct-looking schedule can act at the wrong hour when the site or account time zone is wrong.
- Name the operating purpose. Use names such as “Charlotte Office Employee Access” instead of “Schedule 2.”
- Define recurring periods. Record each approved day and time range, including any period that crosses midnight.
- Attach the correct holidays or exceptions. Decide whether the site should remain locked, follow reduced hours or use a special access group.
- Assign the schedule to the correct object. User permissions, groups and door-unlock behavior are not interchangeable.
- Test before the business depends on it. Validate an allowed event, a denied event, the transition into and out of the period and the intended holiday behavior.
- Record ownership. Note who approved the schedule, who may change it and when recurring holidays must be reviewed.
Examples facilities teams should test
| Operating requirement | Common configuration risk | Acceptance evidence |
|---|---|---|
| Lobby unlocked during staffed hours | The door unlocks before staff arrive or remains unlocked after early closure. | Observe both transitions and confirm the lock, door contact and event history. |
| Employees enter only during assigned hours | A broad group or inherited permission grants more doors or time than intended. | Test one authorized and one unauthorized credential at representative openings. |
| Holiday closure | The holiday exists but is not associated with the schedule that controls the door or group. | Review the effective calendar and test through an approved temporary simulation where practical. |
| After-hours contractor window | A temporary exception has no expiration or includes excessive doors. | Verify start/end, scope, credential revocation and event reporting. |
| Overnight shift | A period crossing midnight is split incorrectly between calendar days. | Test both sides of midnight and the following schedule transition. |
Holiday and exception governance
Build the annual holiday calendar before the first closure, not during the last business hour before it. Review fixed and floating holidays, early closings, special events, weather procedures and emergency overrides with operations and security. Do not assume that copying a prior year preserves the correct observed dates.
- Assign a business owner for every exception.
- Use the smallest door and user scope that meets the requirement.
- Record an expiration or review date for temporary access.
- Verify that life-safety and egress behavior remain governed by the approved hardware and code design.
- Retain a change record with the administrator, date, reason and test result.
Official Brivo resources
360 Technology Group can configure and test schedules as part of a new installation, takeover, service visit or operational change. Client approval remains required for access policy.
Need schedule changes tested at the doors?
Share the approved hours, sites, doors, user groups, holidays and desired effective date.
Official Brivo software, firmware and support
Use these manufacturer-owned portals for current downloads, release notes, manuals, advisories and technical resources. 360 Technology Group links to official sources and does not copy or host firmware files.
Update carefully: confirm the exact model, region, hardware revision, installed version, prerequisites, required intermediate releases, support entitlement, integrations, backup, maintenance window, rollback limitations and post-update tests. The wrong package or sequence can interrupt service or prevent a downgrade.
Some portals require a customer, dealer, certified-technician or active-support login. Cloud-managed products may update automatically and may not offer a public firmware file.