Authorized dealer · Certified installers · Charlotte, NC headquarters
Authorized dealer and certified installers — North and South Carolina
360 Technology Group is an authorized dealer and certified installer for the manufacturers we represent, and has been installing hotel and hospitality security cameras, guest-area door access and intercom systems across North and South Carolina since 2018 — more than 8 years.
- Authorized dealer — genuine equipment, licensing and manufacturer support entitlement.
- Certified installers — factory-trained technicians handle the cabling, mounting, power, programming and commissioning.
- Repair, service and takeover — we maintain, repair, upgrade and take over existing systems.
- 24/7 emergency service — on-call service technicians for emergency repairs, plus scheduled preventive maintenance.
We cover every city in North Carolina and South Carolina from our Charlotte headquarters. Request a quote or service call Call 704-726-4254
Hotel and hospitality security — North & South Carolina
Hotel security systems for Carolina properties
A hotel has to feel open and be controlled at the same time. Guests must move freely; the back of house, the roof, the pool after hours and the money must not be reachable by anyone with a room key. 360 Technology Group installs and services cameras, door access, intercom and alarms for hotels, resorts, extended-stay and boutique properties across North and South Carolina.
Guest areas versus back of house
Lobby, corridors, elevators, pool and parking need coverage that supports a liability claim months later. Back of house — laundry, kitchen, receiving, housekeeping storage, the money room — needs credentialed access with an audit trail. These are two different systems of thought sharing one building.
Staff credentials and turnover
Hospitality turnover is high, and every departure is a credential that must be revoked the same day. Card or mobile credentials tied to a role and a schedule are the only practical answer; a hotel running on physical keys is re-keying constantly or, more often, not re-keying at all.
Pool, fitness and amenity access
Amenity doors need to be open to guests during posted hours and locked outside them, with a record of after-hours entry. Most drowning and injury liability questions start with whether the pool gate was actually secured at 10pm, and a scheduled access system answers that with data.
Elevator and floor control
Restricting elevator access by floor, or after a certain hour, is a common request on properties with event space or mixed use. It is entirely achievable, but it touches the elevator contractor and needs to be scoped with them rather than assumed.
Parking and perimeter
Vehicle break-ins in hotel lots are the single most frequent incident on most properties. Lot coverage with plate capture at the entrance, adequate for the lighting that actually exists at 2am, does more for guest reviews than another lobby camera.
Evidence and privacy
Cameras never go in guest rooms, and corridor coverage is framed to capture doorways rather than room interiors when a door opens. Retention, access to footage and who may release it to police or an insurer should be written policy, not an improvised decision at 3am.
Brand standards and renovation cycles
Franchised properties often have brand requirements for camera coverage, retention and sometimes specific platforms, and those requirements change between property improvement plan cycles. We will read the standard you have been given and tell you plainly what it does and does not require, so you are not sold more than the brand asks for. Renovation cycles are also the cheapest moment to run cable — if a floor is being refreshed, that is when to add the infrastructure you will want in three years.
Related: camera installation, access control, intercom and entry, alarms and monitoring.
Common questions
Do you integrate with the property management system?
Some access platforms integrate with hotel PMS for guest room keying; back-of-house access control and video generally run alongside rather than inside the PMS. We confirm exactly what integrates and what does not before it is quoted.
Can you work around occupancy?
Yes — that is normal. We phase by floor or zone, work in low-occupancy periods where possible, and never leave a guest corridor or exit door non-functional at the end of a shift.
How long should we keep hotel video?
Longer than most properties do. Liability claims and chargebacks routinely arrive 30 to 90 days after the event. We size storage to the retention you actually need rather than the one that fits a preselected recorder.
Talk to us about your facility
Tell us the property, the number of keys and floors, whether you are inside a brand standard or a PIP cycle, and what has actually gone wrong recently. We will survey and scope from there.
Request a site survey Call 704-726-4254
Charlotte, NC headquarters · every city in North and South Carolina · 24/7 emergency service by on-call technicians.
Capabilities and selection checkpoints
The cards in this section summarize information to evaluate; they are not separate pages. Availability and compatibility can change, so final models and releases must be confirmed against current manufacturer resources.
Hotel Security Systems Installers
Treat this as a design checkpoint; the final selection depends on field conditions and supported releases.
Hotel Lock Systems
Compare retained equipment, migration effort, subscription impact and replacement options for this topic.
Hotel Surveillance Systems
Connect this capability to a named user workflow and a testable result at the actual facility.
Hotel Alarm Systems
Compare retained equipment, migration effort, subscription impact and replacement options for this topic.
Operational priority
Treat this as a design checkpoint; the final selection depends on field conditions and supported releases.
Site variation
Review compatibility, capacity, infrastructure and lifecycle implications with the complete system design.
Shared infrastructure
Compare retained equipment, migration effort, subscription impact and replacement options for this topic.
Phasing
Compare retained equipment, migration effort, subscription impact and replacement options for this topic.
Governance
Compare retained equipment, migration effort, subscription impact and replacement options for this topic.
Repeatable closeout
Compare retained equipment, migration effort, subscription impact and replacement options for this topic.
Evidence to collect before design
A useful survey and stakeholder review should produce the following project evidence for Hotel:
- Business-critical workflows, operating hours, occupancy, public areas and after-hours use.
- Current network, cabling, video, access, alarm, audiovisual and software-system inventory.
- Guest, employee, contractor, device and operational traffic or permission boundaries.
- Multi-site standards, local exceptions, construction phasing and business-continuity constraints.
- Privacy, retention, safety, accessibility, cybersecurity and organizational policy requirements.
- Acceptance tests, training, documentation, monitoring and accountable lifecycle ownership.
Architecture and integration review
Operational priority
Rank the business processes and safety outcomes the project must protect.
Site variation
Separate portfolio standards from conditions that genuinely differ at each property.
Shared infrastructure
Coordinate cabling, network, identity, power and pathways across system disciplines.
Phasing
Plan work windows, temporary operation, cutover and communication around occupied facilities.
Governance
Assign access, evidence, accounts, updates, retention and change-control responsibilities.
Repeatable closeout
Use consistent testing, labels, drawings, training and support records across sites.
Compare proposals on the same evidence
Product names and device counts do not make competing proposals equivalent. Ask each bidder to identify assumptions, exclusions, supported versions, owner responsibilities and the proof that will be delivered at acceptance.
| Comparison area | Evidence a complete proposal should provide |
|---|---|
| Fit for the operating need | A written explanation of how Hotel supports the required users, events and workflows. |
| Compatibility | A supported-parts, software, license and integration matrix tied to the proposed architecture. |
| Infrastructure | Documented power, network, pathways, environmental and owner-furnished dependencies. |
| Acceptance | Named tests, expected results, exception handling and responsibility for correcting deficiencies. |
| Lifecycle | Current support status, update approach, warranty, subscriptions, spares and replacement planning. |
Deployment and acceptance sequence
- Discovery: agree on users, operating outcomes, retained systems, constraints and acceptance criteria.
- Field validation: verify dimensions, infrastructure, environmental conditions, pathways, power, network and integration points.
- Documented design: name the architecture, supported components, licenses, responsibilities, assumptions and change process.
- Staging and implementation: prepare configuration, backups, labels and test scripts before controlled field deployment.
- Operational acceptance: exercise normal use, exceptions, outages and recovery; then deliver training and system records.
Software, firmware and lifecycle responsibility
Record the installed model, hardware revision, software or firmware release, license or subscription, warranty and administrator ownership at handoff. Those details make later troubleshooting and upgrade planning materially safer.
Downloads, release notes, advisories and manuals should come from the manufacturer’s official portal. 360 Technology Group links to official resources and does not host firmware files locally. Some portals require an authorized customer, dealer or support entitlement.
Before any update, confirm the exact model and region, prerequisites, supported intermediate releases, backup, maintenance window, integration compatibility, rollback limits and post-update test plan. Cloud-managed products may control release timing differently from locally managed systems.
Build a project-specific comparison
Share the facility type, Carolina location, existing platform, approximate device count, operating problem, required integrations and target schedule. 360 Technology Group can use that context to determine whether Hotel deserves a detailed site and design review.