Authorized dealer · Certified installers · Charlotte, NC headquarters
Authorized dealer and certified installers — North and South Carolina
360 Technology Group is an authorized dealer and certified installer for the manufacturers we represent, and has been installing commercial building security cameras, access control and low-voltage systems across North and South Carolina since 2018 — more than 8 years.
- Authorized dealer — genuine equipment, licensing and manufacturer support entitlement.
- Certified installers — factory-trained technicians handle the cabling, mounting, power, programming and commissioning.
- Repair, service and takeover — we maintain, repair, upgrade and take over existing systems.
- 24/7 emergency service — on-call service technicians for emergency repairs, plus scheduled preventive maintenance.
We cover every city in North Carolina and South Carolina from our Charlotte headquarters. Request a quote or service call Call 704-726-4254
Commercial and office building security — North & South Carolina
Office and commercial building security systems
Most commercial buildings do not have a dramatic threat model. They have a front door that should lock itself, a suite that several people need after hours, a server room that should not be open to everyone, and a landlord or tenant relationship that determines who pays for what. 360 Technology Group installs and services access control, cameras, intercom and alarms for offices, professional practices, multi-tenant buildings and mixed-use commercial property across North and South Carolina.
Tenant versus base building
In a multi-tenant building, the lobby, elevators and common corridors usually belong to the landlord and the suite door to the tenant. Deciding early which system owns which door — and who holds the credentials — avoids the most common commercial access-control argument.
After-hours access
The real requirement in most offices is that a defined group can get in on a Saturday without a key being copied, and that there is a record of it. Schedules, credentials and an audit trail deliver that with far less friction than a key system.
Server rooms and sensitive suites
IT rooms, HR files, legal records and any area under a compliance obligation deserve their own access level and, often, their own camera. This is usually a small incremental cost during a project and an expensive retrofit afterwards.
Visitor and reception workflow
Video intercom and remote release let a small office stop staffing a door, or let a receptionist control entry without leaving the desk. For practices with waiting rooms, controlling the door from the clinical side matters more than lobby cameras.
Elevator and floor access
Restricting elevator access by floor or by hour is common in multi-tenant buildings and needs to be scoped with the elevator contractor rather than assumed.
Growth and churn
Offices reconfigure constantly. Systems should be specified with spare panel capacity, spare cable and a credential scheme that survives a floor being resubdivided, because it will be.
Cloud or on-premise for a single office
For a single office of moderate size, cloud access control usually wins: no server to maintain, no VPN to configure, remote unlock from a phone, and updates handled by the manufacturer. The trade is a subscription that does not end. On-premise still makes sense where there is capable IT, a preference for capital spend, or a policy against cloud-hosted door control. We will model both over five years and let you choose on the numbers.
Common questions
We lease our space. Can we still install access control?
Usually yes, on your own suite door, with landlord consent for anything touching base building or the fire alarm. We are used to working within a lease and can document the scope for a landlord approval request.
How many doors is it worth doing?
One is enough to be worth it if it is the right door. There is no minimum — a single controlled entrance with mobile credentials and an audit trail is a normal small project for us.
Can we keep our existing readers?
Sometimes, depending on the credential technology and wiring. Older Wiegand readers can often be reused short term but are worth replacing with encrypted OSDP readers when the panel is changed. We tell you which of your existing parts are worth keeping.
Talk to us about your facility
Tell us the building, how many doors you want controlled and whether you own or lease. We will survey and quote a fixed scope, including anything the landlord needs to approve.
Request a site survey Call 704-726-4254
Charlotte, NC headquarters · every city in North and South Carolina · 24/7 emergency service by on-call technicians.
Capabilities and selection checkpoints
The cards in this section summarize information to evaluate; they are not separate pages. Availability and compatibility can change, so final models and releases must be confirmed against current manufacturer resources.
Commercial Security Systems Installers
Document who configures, tests, administers and supports this function after the project is accepted.
Commercial Security Camerasn
Treat this as a design checkpoint; the final selection depends on field conditions and supported releases.
Commercial Alarm Systems
Connect this capability to a named user workflow and a testable result at the actual facility.
Commercial Access Control Systems
Treat this as a design checkpoint; the final selection depends on field conditions and supported releases.
Operational priority
Confirm which current models, editions, licenses and dependencies support this requirement before procurement.
Site variation
Connect this capability to a named user workflow and a testable result at the actual facility.
Shared infrastructure
Compare retained equipment, migration effort, subscription impact and replacement options for this topic.
Phasing
Review compatibility, capacity, infrastructure and lifecycle implications with the complete system design.
Governance
Document who configures, tests, administers and supports this function after the project is accepted.
Repeatable closeout
Document who configures, tests, administers and supports this function after the project is accepted.
Evidence to collect before design
A useful survey and stakeholder review should produce the following project evidence for Commercial:
- Business-critical workflows, operating hours, occupancy, public areas and after-hours use.
- Current network, cabling, video, access, alarm, audiovisual and software-system inventory.
- Guest, employee, contractor, device and operational traffic or permission boundaries.
- Multi-site standards, local exceptions, construction phasing and business-continuity constraints.
- Privacy, retention, safety, accessibility, cybersecurity and organizational policy requirements.
- Acceptance tests, training, documentation, monitoring and accountable lifecycle ownership.
Architecture and integration review
Operational priority
Rank the business processes and safety outcomes the project must protect.
Site variation
Separate portfolio standards from conditions that genuinely differ at each property.
Shared infrastructure
Coordinate cabling, network, identity, power and pathways across system disciplines.
Phasing
Plan work windows, temporary operation, cutover and communication around occupied facilities.
Governance
Assign access, evidence, accounts, updates, retention and change-control responsibilities.
Repeatable closeout
Use consistent testing, labels, drawings, training and support records across sites.
Compare proposals on the same evidence
Product names and device counts do not make competing proposals equivalent. Ask each bidder to identify assumptions, exclusions, supported versions, owner responsibilities and the proof that will be delivered at acceptance.
| Comparison area | Evidence a complete proposal should provide |
|---|---|
| Fit for the operating need | A written explanation of how Commercial supports the required users, events and workflows. |
| Compatibility | A supported-parts, software, license and integration matrix tied to the proposed architecture. |
| Infrastructure | Documented power, network, pathways, environmental and owner-furnished dependencies. |
| Acceptance | Named tests, expected results, exception handling and responsibility for correcting deficiencies. |
| Lifecycle | Current support status, update approach, warranty, subscriptions, spares and replacement planning. |
Deployment and acceptance sequence
- Discovery: agree on users, operating outcomes, retained systems, constraints and acceptance criteria.
- Field validation: verify dimensions, infrastructure, environmental conditions, pathways, power, network and integration points.
- Documented design: name the architecture, supported components, licenses, responsibilities, assumptions and change process.
- Staging and implementation: prepare configuration, backups, labels and test scripts before controlled field deployment.
- Operational acceptance: exercise normal use, exceptions, outages and recovery; then deliver training and system records.
Software, firmware and lifecycle responsibility
Record the installed model, hardware revision, software or firmware release, license or subscription, warranty and administrator ownership at handoff. Those details make later troubleshooting and upgrade planning materially safer.
Downloads, release notes, advisories and manuals should come from the manufacturer’s official portal. 360 Technology Group links to official resources and does not host firmware files locally. Some portals require an authorized customer, dealer or support entitlement.
Before any update, confirm the exact model and region, prerequisites, supported intermediate releases, backup, maintenance window, integration compatibility, rollback limits and post-update test plan. Cloud-managed products may control release timing differently from locally managed systems.
Build a project-specific comparison
Share the facility type, Carolina location, existing platform, approximate device count, operating problem, required integrations and target schedule. 360 Technology Group can use that context to determine whether Commercial deserves a detailed site and design review.
Office security systems and small business security systems
An office rarely needs an enterprise design with items crossed out, which is what a lot of proposals amount to. It needs the entrance controlled, the comms room controlled, cameras on the routes people actually walk, and an alarm that reaches a monitoring center rather than an empty corridor.
- Small business security systems — typically 4–8 cameras, two or three controlled doors and a monitored alarm. Anything beyond that should be justified by something specific, not by a package tier.
- Office security systems in multi-tenant buildings need a clear boundary between the landlord's system and yours, decided at design rather than discovered later.
- Growing offices — specify a controller and cabling that take the next four doors, because the second phase always costs more than the first if it was not planned for.
Commercial alarm monitoring: who actually answers
Commercial alarm systems are sold as hardware and bought as a response. The panel, contacts and sensors detect; a monitoring center staffed around the clock decides what to do. Excellent equipment reporting to nobody is a loud noise in an empty parking lot.
The change worth knowing about is video verification. False-alarm rates pushed many jurisdictions into deprioritizing unverified alarms, charging for repeat activations, or requiring verification before dispatch. A verified alarm sends the operator a clip from the camera covering that zone, so a real event is dispatched with a description and a non-event is stood down without a fine.
Also non-negotiable: cellular backup. An alarm reporting only over a phone line or broadband stops reporting the moment either is cut, and both are cut from outside the building.
What we install and support across the Charlotte metro and the Carolinas
Business security systems, commercial alarm systems, access control, video and intercom, installed and serviced by our own technicians — including takeover of systems installed by somebody else, which is a more common call than you might expect.